Continuous Improvement

IHP is keen to provide and demonstrate continuing improvement of delivery of our services, through driving out waste in every area of the delivery process - be this by improved care models or new ways of constructing details.

We have connections with organisations across the U.K. and overseas and indeed are closely linked to French colleagues who are able to demonstrate significant savings in the construction of hospital projects. Such expertise is being harnessed and incorporated into our supply chain, to ensure that any innovation or best practice is captured and transferred to our customers. The IHP core team is responsible for ensuring the transfer of best practice across the supply chain.

Cross fertilisation across the whole framework of Principal Supply Chain Partners will provide further benefits and IHP are keen to be at the forefront of such exchange of knowledge. The opportunity provided by framework working is significant and will provide opportunities for improvement in all areas to the benefit of Trusts and NHS alike.

We are actively involved in research and development of new materials and products, including the adaptation of their use. Whilst standardisation is an aim, customisation is identified at other times where the maximum benefit can be derived for a particular use.

The measurement of such improvement is critical to ensuring it continues. We are therefore actively measuring our performance against Key Performance Indicators, which will form an integral part of the benchmarking process within the whole PSCP framework.